Full Time – 35 hours per week (Monday – Friday, 9am to 5pm)
£9.00 per hour
London, N1

Clothes Aid is a well-established social business and working in partnership with various UK charities including Macmillan Cancer Support, the NSPCC and Make-A-Wish Foundation UK. Clothes Aid raises over a £1 million a year on behalf of its charity partners.

Summary of Role: handling all contact from the public including phone calls and emails

Responsibilities: Handle all contact from the general public and other enquirers in a professional and courteous manner following suggested guidelines, FAQ answers or company scripts. Act as switchboard for main office telephone number, redirect calls and take messages as appropriate. Pass messages onto appropriate persons. Record data from calls received into Clothes Aid database system quickly and accurately.

Requirements and Key Skills: experienced helpline operator, minimum two-years’ experience, handling all calls and answering queries from a customer care perspective.

If you’ve got what it takes then what are you waiting for? Download the job description and an application form now. No CVs please.

Please submit application form to
Closing date: Monday 17th April 2017
Interviews: Week commencing Monday 24th April 2017

Application Pack

Job Description (.pdf)
Person Specification (.pdf)
Application Form (.docx)