Our Customer Service lines are open Monday to Friday 9am-5pm and answer over 20,000 calls each year to help with collection enquiries.
Our strong connections with local constabularies allow us to provide useful information on criminal activity, gathered by our diligent collection teams. And in more recent times, this has resulted in prosecution of unlawful theft of clothes collections.
Detective Constable Gary Thomas
Organised Crime Unit
- Registered charity number – all legitimate charities have one. This can be checked with the Charity Commission: www.charity-commission.gov.uk
- ‘give with confidence’ tick – this approval from the Fundraising Standard Board (FRSB) is a stamp of assurance that the charity measures up to their high standards and are regularly monitored
- Working landline phone number – there should always be contact details on the charity bag. Ring if you’re in doubt to check they are collecting in your area.
- Amount per tonne – It’s a legal requirement that every charity bag must state how much is given to charity per tonne
- Local authority licence – all charities need to obtain either a National Exemption Order or a local authority licence to collect in any area. To check whether a collection is genuine, look on www.gov.uk for a list of National Exemption Order holders or check with your local authority Licensing department.